Terms of service
1. 🔒 PRIVACY POLICY
Data controller:
Juan Enrique Abreu Cuevas
VYRO
Bahnhofstrasse
8001 Zürich
Switzerland
Email: vyroclients@gmail.com
VYRO respects the privacy of its customers and is committed to protecting the personal information provided through our online store.
We may collect the information needed to process orders, such as:
- First and last name.
- Shipping address.
- Billing address.
- Email address.
- Phone number, where necessary.
- Order-related information.
- Technical information needed for the operation and security of the store.
This information is used to:
- Process and deliver orders.
- Manage payments.
- Communicate with customers.
- Handle returns and refunds.
- Improve our products and services.
- Prevent fraud and misuse.
- Comply with legal obligations.
Payments may be processed by external payment service providers. VYRO does not need to store full bank card details directly.
Our store may use third-party services, such as Shopify, payment providers, shipping companies, analytics tools and the technology services needed to provide our services.
Where necessary, data may be transferred or processed outside Switzerland, in compliance with the applicable legal safeguards.
Customers can request information about their personal data and exercise the rights they are entitled to under the applicable law by writing to:
2. 📜 TERMS AND CONDITIONS
By accessing and using the VYRO online store, you agree to these terms and conditions.
Products
VYRO aims to provide accurate product descriptions, images and prices. However, there may be slight differences in colour or appearance due to the screen used by the customer.
Prices
The prices shown in the store are those that apply to the products at the time of purchase.
Taxes, shipping costs, duties or other additional costs will be shown where applicable.
Orders
Once you place an order, you will receive a confirmation by email.
VYRO reserves the right to cancel an order in the event of an obvious error in the price or description, a reasonable suspicion of fraud, or if the product cannot be supplied.
In Switzerland, online retailers must provide clear information about their identity and contact details, offer a way to correct errors before an order is placed, and send an electronic order confirmation.
Intellectual property
VYRO content, including logos, photographs, designs, texts and graphic elements, may not be used without prior permission where it is protected by intellectual property rights.
Governing law
These terms shall be interpreted in accordance with the applicable law, without prejudice to any mandatory rights that consumers may have in their country of residence.
3. ⚖️ LEGAL INFORMATION / IMPRESSUM
VYRO
Owner: Juan Enrique Abreu Cuevas
Address: Bahnhofstrasse, 8001 Zürich, Switzerland
Email: vyroclients@gmail.com
VYRO is the trade name used by Juan Enrique Abreu Cuevas for the online sale of sports products and accessories.
For any questions about orders, products, returns or legal matters, you can contact:
Swiss law requires anyone offering products through e-commerce to provide clear and complete information about their identity and a contact address, including a valid email address.
4. 💳 PAYMENT POLICY
VYRO accepts the payment methods available at checkout.
Payments may be processed by external payment service providers.
Payment information is processed in accordance with the security and privacy policies of the respective providers.
Orders are processed once payment has been authorised or confirmed.
If a payment is declined, cancelled or cannot be verified, VYRO may cancel or delay processing of the order until payment is confirmed.
5. 📦 DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged or different from what you ordered, contact:
Please include:
Order number:
Name:
Product:
Description of the problem:
Photos of the product: where applicable.
VYRO will assess the problem and offer the appropriate solution in accordance with the applicable law.
For EU consumers, products sold by traders are covered by a minimum 2-year legal guarantee against certain defects or lack of conformity, without prejudice to any additional rights under national law.
6. 🌍 INTERNATIONAL TERMS
VYRO may sell products to customers in different countries.
The terms of sale may be subject to the laws of the country where the consumer is located.
Where local law gives consumers rights that cannot be excluded by contract, those rights prevail over any provision of these policies.
In particular, consumers in the European Union may have a 14-day right of withdrawal for online purchases and legal guarantee rights for defective products.
For other countries, different return periods, guarantees, taxes and import requirements may apply.